Logs are located here: C:\Users\\AppData\Local\Corsair\CUE\logsĭXDiag help: (ignore that this a Wizards of the Coast link. Because of this, please make sure to provide a copy of your system information, and perhaps the logs generated by CUE when you open it.
Sudden communication issues related to the drivers could cause this issue of a sudden disconnect.īut, please remember that issues such as this can also be hard to track. When CUE is on, it is using several Corsair specific drivers in order to coordinate Macros and Lighting changes. When CUE is not running, the mouse is likely using the standard Windows HID driver. Please note, the driver actually changes slightly when CUE is activated. So, if CUE's activation suddenly causes a disconnect, then it could be a setting which changes once CUE is on. One of the things that Corsair Utility Engine does when it activates is apply all of the settings it controls. Try turning your polling rate down to 500Mhz/2ms.
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